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General Questions



How do I subscribe to the newsletter?
Click the menu item 'Newsletter' in the section "News" and give us your e-mail address. Alternatively, you can send us an e-mail and ask to be included in our distribution list.
Key word: Schott-Music-News

How do I unsubscribe to the newsletter?
If you receive the newsletter by mistake or no longer wish to receive it, you can unsubscribe to it here at any time. Just send an e-mail to, key word 'Unsubscribe'.

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What do I have to do when I forgot my password?
Follow this link or click the menu item 'Log in' in the horizontal navigation bar and select the function 'Password forgotten'. You are then asked for your e-mail address. After you have entered your e-mail address, we send you an e-mail with a link to a secure page on which you can change your password.

How do dealers place orders with Schott Music?
We advise dealers to place their orders via music distribution services:
music distribution services gmbh
Postfach 3609
55026 Mainz - Germany

Telefon: +49 (0)6131 505 100
Telefax: +49 (0)61 31 505 115

What are the shipping charges and how long does it take to receive the ordered goods?
You can choose between door-to-door delivery and collecting the goods from your shop.

The goods ordered by you usually leave our distribution centre within two working days. The delivery time depends on the country of destination (for further information, see at 'Shipping Terms').
With orders exceeding a value of 50 Euro, we deliver the goods free of charge within Germany.

Further information on shipping charges and delivery times are available at:

Your order is dispatched by our distribution service mds - music distribution services.

Do you do door-to-door delivery?
We do door-to-door deliveries, if requested. The ordered goods usually leave our distribution centre within two working days. The delivery time depends on the country of destination.
For further information, see at 'Shipping Terms':

The goods are dispatched by our distributor mds - music distribution services in Mainz.

Can I collect and pay my ordered goods at a dealer?
Yes, you can collect the goods ordered on-line from one of our partner dealers in Germany, Austria and Switzerland. Please choose the mode of shipping 'Collection by customer from dealer' on the order page, and the goods you ordered will be sent to the chosen dealer.

Why do I have to choose a dealer? (For customers from Germany, Austria, Switzerland)
Since we set great store by the collaboration with our competent and efficient partners from the music trade on the spot, even in the sphere of our on-line shop, we ask you to select a dealer at any rate. We will support the dealer chosen by you. That does not mean, however, that you have to collect the ordered goods from him. If requested, we will send your favourite scores, books or CDs directly to your home address.

Can I place my orders by phone or fax too?
It is not possible to place orders by phone or fax. Please make use of the possibility to order the titles on-line. If you have any questions regarding our titles or the ordering process, please do not hesitate to contact us. Just send an e-mail to

How do I delete an article from my shopping basket?
Just click the 'Delete' symbol in the shopping basket next to the title you want to delete, or set the order quantity to 0 and confirm the change by clicking the 'Enter' key.

How do I pay at the Schott shop?
You can pay at our shop either by direct debit from a German bank account or by credit card. We accept Visa, Mastercard, American Express and Diner Club cards.
The amount in question is debited to your credit card or bank account as soon as the goods leave our distribution centre.

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What do the abbreviations in the orchestra instrumentation mean?

Orchestra instrumentation follows the customary order of instruments as listed in a score: Woodwinds – Brass – Percussion – Strings
Within these groups, each of the instruments is indicated by a number. Instruments in brackets are doubling instruments.


2(2.pic).2.2.2-, s.d)-str(

This means:

2 flutes (second plays piccolo as well)
2 oboes
2 clarinets (in Bb)
2 bassoons

2 French horns
2 trumpets
no trombones
no tuba

timpani, 1 player
percussion, 1 player (plays triangle and snare drum)

14 first violins
12 second violins
10 violas
8 cellos
6 double basses

All additional instruments are added using abbreviations. A comprehensive list of all instrumental abbreviations including translations in German, English and French can be downloaded here.


Where can I enter my web-codes?
In some of our products as well as in our newsletter we publish web-codes which enable you to access further material on our website. In order to redeem your web-codes please visit:

General Questions

Technical Data
This web site was developed for the following browsers:

* Microsoft Internet Explorer 6 (and higher)
* Firefox 2 (and higher)

The screen resolution should be set to 1024x768 pixels for optimum viewing or higher. For the better display of illustrations, you should also set your colour palette to High Colour (16-bit) or higher.

Furthermore, the use of our product database and of our shop requires the setting of cookies and the execution of JavaScript. If you want to hear our sound samples, you nee the flashplayer plugin in version 9.

For further information or technical support questions, please email to


All personal information of SM's customers will be treated confidentially. Such information shall only be stored and processed to such extent as permitted by the customer and in strict observance of relevant rules and regulations, such as the Federal Data Protection Act or the Information and Communication Service Act. The transfer of such information to third parties who are neither involved in the performance of the contract nor affiliates of SM, shall be excluded. SM shall be entitled to transfer personal information of the customers to third parties for the purpose of credit checking and credit control as part of a data exchange. SM shall also be entitled to transfer personal information to the SCHUFA, the General Credit Protection Agency in Germany.

If you have any questions on our privacy policy and data protection, please contact our data protection commissioner at

If you wish to unsubscribe to our postal or email advertising (newsletter), please write to the address indicated below.

If you have given your consent in the shop to the transfer of your personal data (name, address, email, order) to a specialist dealer in order that you can be informed about special offers or that the range of products can be better tailored to your needs, you are entitled at any time to revoke your consent by writing to the following address:

Weihergarten 5
55116 Mainz
Phone. +49 6131 246-0
Fax. +49 6131 246-211

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You did not find any help here?
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